Heropub

My account has been recharged for tens of thousands of yuan. The day before yesterday, when I logged into the game, it showed that I had been banned for 10 years. I am very puzzled and don't understand. I did nothing, didn't use any cheats, third-party software, and my phone was clean. Why was it that I was banned for 10 years? I contacted the official personnel, and they asked me to write an email to the international service official, but the email is not available. Don't you have any internat